Privacy Policy

1. Introduction

IELTS Excellence UK ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number, postal address)
• Educational background and IELTS goals
• Payment information (processed securely through third-party providers)
• Communication preferences and feedback

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website information

3. How We Use Your Information

We use your information to:

• Provide and improve our IELTS tutoring services
• Communicate with you about our services and respond to enquiries
• Process payments and maintain accurate records
• Send educational content and marketing communications (with your consent)
• Comply with legal obligations and protect our rights
• Analyse website usage and improve user experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, email services, etc.)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure server infrastructure
• Access controls and staff training
• Regular security assessments

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal information
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Opt out of certain processing activities
• Withdraw Consent: Revoke previously given consent

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our Cookie Settings or your browser settings. For more information, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Student records are typically retained for up to 7 years after the completion of services.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters: