Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by IELTS Excellence UK ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

IELTS Excellence UK provides online IELTS preparation services including:

• One-to-one tutoring sessions
• Group classes and workshops
• Mock tests and assessments
• Writing correction services
• Educational resources and materials

3. User Eligibility

Our services are available to individuals aged 16 and above. Users under 18 must have parental consent to use our services. By using our services, you represent and warrant that you meet these age requirements.

4. Registration and Account

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your password and account
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities under your account

5. Payment Terms

5.1 Fees and Billing

• All fees are stated in British Pounds (GBP) and are exclusive of VAT where applicable
• Payment is required in advance for all services
• We accept major credit cards, debit cards, and bank transfers
• Recurring subscriptions will be charged automatically

5.2 Refunds and Cancellations

• Cancellations must be made at least 24 hours before the scheduled session
• Refunds are available within 14 days of purchase, subject to our refund policy
• No refunds will be given for completed sessions or used services
• Package deals and discounted services may have different refund terms

6. User Conduct

You agree not to use our services to:

• Violate any applicable laws or regulations
• Harass, abuse, or harm other users or instructors
• Share account credentials with third parties
• Attempt to gain unauthorised access to our systems
• Distribute malicious software or spam
• Infringe on intellectual property rights

7. Intellectual Property

All content, materials, and resources provided through our services, including but not limited to text, graphics, logos, audio clips, and software, are the property of IELTS Excellence UK or our licensors and are protected by copyright and other intellectual property laws.

8. Class Attendance and Participation

8.1 Attendance Policy

• Students are expected to attend all scheduled sessions
• Late arrivals may result in reduced session time
• Repeated absences may result in service termination

8.2 Technical Requirements

• Reliable internet connection
• Working microphone and webcam
• Updated browser or video conferencing software
• Quiet environment for optimal learning

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by law, IELTS Excellence UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of our services.

11. Service Availability

While we strive to maintain continuous service availability, we cannot guarantee that our services will be available at all times. We may suspend or restrict access for maintenance, updates, or other operational reasons.

12. Instructor Policies

12.1 Qualifications

All our instructors are qualified IELTS tutors with appropriate certifications and experience.

12.2 Professional Conduct

Our instructors are committed to maintaining professional standards and providing quality education services.

13. Termination

We may terminate or suspend your access to our services at any time, with or without cause or notice, if you violate these Terms or engage in conduct that we deem inappropriate or harmful to our services or other users.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and IELTS Excellence UK regarding the use of our services and supersede all prior agreements and understandings.